Customer Service

Choose your preferred method to contact our customer service team or see our Frequently Asked Questions below.

For quick assistance, click the “Ask Us” button in the bottom right corner, and our customer service will help you within 10 minutes.

Our opening hours are:

  •  Monday – Friday: 12-20
  • Saturday: 14-18
  • Sunday: 14-18

CUSTOMER SERVICE

Choose your preferred method to contact our customer service team or see our Frequently Asked Questions below.

For quick assistance, click the “Ask Us” button in the bottom right corner, and our customer service will help you within 30 minutes.

Our opening hours are:

Monday – Friday:                                   12-20

Saturday:                                                14-18

Sunday:                                                   14-18                  

 

Inquiries Outside Our Opening Hours

If you have inquiries or questions outside our opening hours, you can use our email. Our customer service team will respond within 24 hours.

CONTACT DETAILS

Our email for customer inquiries is:  kundeservice@orionsfashion.com

Frequently Asked Questions

Our adjustable belts use a track system sewn into the inside of the belt, allowing for fine adjustments to the fit down to 5 millimeters. Unlike traditional belts with predefined holes, adjustable track belts offer individualized adjustments, eliminating the common “between holes” problem. The track system, hidden on the inside, contributes to the belt’s polished and seamless aesthetic while also enhancing durability by minimizing wear and tear.

It is easy to adjust the belt length. Here’s how you do it:

1. Try on the belt to find the desired length.

2. Remove the belt buckle.

3. Adjust the belt to the desired length by cutting it with a scissor. (We recommend making small, gradual adjustments rather than cutting too much at once.)

4. Reattach the belt buckle once you have found the desired length. The belt will now be ready to use and customized for you!

We have a 100-day free return policy. Simply contact our customer service, and we’ll make the return process easy for you.

You can contact our customer service team by clicking the “Ask Us” button in the bottom right corner of our website, or by sending us an email at kundeservice@orionsfashion.com.